Refund policy

Return & Exchange Policy:
At Your Connor, we strive to deliver high-quality products and a smooth shopping experience. Please read our policy carefully before placing your order.

No Return & No Refund Policy:
We do not accept returns on any products once delivered.

We do not provide refunds under any circumstances.

Damaged or Defective Products:
If you receive a damaged or defective item, we offer a replacement only.

Customers must provide a parcel opening video as proof.

Without a proper unboxing video, no replacement request will be accepted.

The issue must be reported within 24–48 hours of delivery.

Size Exchange Policy:
If you need a size change, we offer an exchange (subject to availability.

The product must be:
Unused
Unwashed
In original condition with tags intact

Customers may need to bear shipping charges for exchange.


Important Notes:

We do not accept returns for dislike, color variation, or minor design differences.

Exchange requests are processed only after proper verification.

We reserve the right to deny requests that do not meet our policy conditions.

📦1. Parcel Opening Video (Mandatory)
A clear unboxing (parcel opening) video is compulsory to request a replacement
The video must show the parcel in a sealed condition before opening
The recording should be continuous (no cuts or edits)
No video = No replacement

⚠️ 2. Damaged / Wrong Product
Replacement is applicable only if you receive a damaged or incorrect product
You must provide video proof along with clear photos.

⏰ 3. Request Time
Replacement request must be made within 24 hours of delivery
Requests after this time will not be accepted.

🏷️ 4. Product Condition
Product must be unused, unwashed, and in original packaging
Items without tags or in used condition will not be eligible.

🚚 5. Shipping Policy
In some cases, return shipping charges may be borne by the customer
Replacement will be processed after proper verification.